 NETSUITE WINS MORE CUSTOMERS FROM MICROSOFT GREAT PLAINS Companies Automate Financial Operations, eCommerce, Sales and Customer Service at a Fraction of the Cost and Pain San Mateo, Calif., January 27, 2005—NetSuite, Inc., today announced that midsized companies continue to migrate to NetSuite from the legacy back-office Microsoft Great Plains solution. Companies that recently switched from Great Plains to NetSuite span a spectrum of industries including manufacturing, wholesale/distribution, and eCommerce. Among the companies making the move from Great Plains to NetSuite are Glass Dimensions, Inc. (Essex, Mass.), Cotton Systems Ltd. (Lake Country, British Columbia), and New England Arbors (Sarnia, Ontario). These companies switched for a myriad of factors including NetSuite's rich financial management functionality; ease of use; reduced cost due to NetSuite's software on-demand delivery model; and NetSuite's One System approach which seamlessly integrates ERP, CRM, and eCommerce. The software applications utilized by most midsized companies do not allow business data to move easily across departments. These companies run their business on separate, expensive software packages—one for accounting, one for warehousing, one for sales force management and one for customer support—and then spend even more money to try and tie them together. The cost of implementation, integration and on-going application maintenance in such environments is typically many times the cost of the software itself. NetSuite is designed to solve these complex challenges. Because NetSuite ties ERP, CRM and eCommerce together in a single, hosted application, midsized businesses don't waste time and money integrating disparate applications. NetSuite is also delivered as an on-demand Web-based service, eliminating all the on-going cost of maintaining and upgrading the application. NetSuite's seamless integration, advanced functionality and Web-based delivery are the key reasons mid-sized companies choose NetSuite over complex applications like Great Plains. Seamless eCommerce Drives Glass Dimensions to NetSuite "We had been using Great Plains since 1994, and we stretched it as far as we could take it. We wanted to leverage the Web to offer personalized services direct to the consumer, and for this, Great Plains wasn't an option," said Dave Perkins, Director of IT at Glass Dimensions, a business based in Essex, Mass., that handcrafts glass oil lamps, ornaments, vases and other glass decor. "With NetSuite, we can deliver an amazon.com-like experience at a fraction of the cost. Customers can come to our site and key in the names and dates for anniversaries and other occasions so that we can customize our products for each of them. Their Web orders integrate seamlessly with our fulfillment and billing processes—all without any costly integration projects. We simply wouldn't be able to do what we're doing without NetSuite." Reduced Cost and Ease of Use Leads Cotton Systems to NetSuite "Great Plains was very expensive and very complex," said Brenda Cotton, VP Operations at Cotton Systems, who publishes training systems for the financial services industry primarily in Canada and the U.S., and operates from Lake Country, British Columbia. "It was expensive because we were charged fees by our value-added reseller anytime there was a problem. It was complex trying to connect it to our CRM system—Goldmine —and in turn was not connected to our third-party logistics provider who managed inventory control in Salt Lake City. With NetSuite we now have full control under one umbrella. It eliminates duplication of effort among roles, affording us the time and freedom to operate our business the way we want—from any location with access to high-speed Internet service." Advanced Functionality, One System Approach Bolsters New England Arbors "With Great Plains, if we wanted to find out how much money we spent with a particular vendor, for instance, it was a major undertaking, " said Ken Machan, Co-founder and Owner, New England Arbors, a maker of garden arbors based in Sarnia, Ontario. "Because NetSuite automates and keeps track of everything that happens with each customer and vendor, we were able to scale up our sales force with no interruption in customer service." NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use user interface with role-specific portal views of the application. |
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