The quickening pace of business means service organizations are under even more pressure to respond immediately to their clients' needs. To do that, you have to know your customers. You have to maintain a complete history of the relationship and of the services provided. Plus, you must spend less time maintaining and administering the relationship, and more time servicing customers' needs.
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NetSuite's solutions meet your needs with the following capabilities:
- Complete Customer Records that provide a full view into all client documents and contracts, as well as all interactions with the services team, billing department and sales division.
- Integrated Time and Billing that allow employees to bill time and expenses to clients and specific jobs.
- One-Click Approval to reduce paperwork and the time to final payment.
- Customer Centers that offer self-service portals, enabling customers and vendors to check the status of billings and jobs.
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With NetSuite, you receive immediate and long-term benefits:
- Improve the client relationship and respond more quickly to customers' changing needs with a complete customer history.
- Increase customer satisfaction with a 24/7 Customer Center.
- Spend less time administrating the relationship, and more time responding to customer needs.
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CUSTOMER SUCCESS STORIES
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Vigilar
"We've reduced data entries and re-entries across the board. It's absolutely showing up on the bottom line."
- Palaniswamy Rajan, CEO, Vigilar |
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