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The fast pace of software companies is directed by the need to stay one step ahead of both customers and competitors. In order for support sales reps to solve problems quickly and effectively they need a complete customer view to predict their needs. In conjunction, they need an effective services team to implement any changes, customize their date or make upgrades. On the other side, marketing sales and accounting needs visibility and communication to see what is bought, sold or in the works. They also need reporting data to help them increase the ROI and effectiveness of marketing campaigns, lead analysis, sales forecasting, and to up-sell customers or prospects.
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NetSuite's solutions meet your needs with the following capabilities:
- Real-time Dashboards give you up to the minute customer data, sales forecasts, lead status and customer inquiries.
- Marketing Automation targets your customer base with upsell campaigns and promotions based on complete records, including: purchase history, buying patterns, or service incidents. You can also track the effectiveness of various promotions in real-time, maximizing the effectiveness of each campaign on the fly.
- Professional Services implements your solution and helps you realize your ROI quickly. NetSuite offers a variety of business consulting services as well as ongoing support and training options. Professional Services can also help you transfer your data over from an existing system or application(s).
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With NetSuite, you receive immediate and long-term benefits:
- Stay ahead of competition and improve the client relationship and respond more quickly to customers' changing needs with a complete customer history.
- Increase customer satisfaction with a 24/7 Customer Center.
- Get accurate and immediate information with Campaign Management and Reporting ROI.
- Motivate sales team and eliminate reporting hassles with integrated commissions.
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CUSTOMER SUCCESS STORIES
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Document Sciences
"Before NetSuite we would have to go through three different spread-sheets to establish what exactly was happening in our global sales pipeline."
- David Barker, Director of IT , Document Sciences |
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